Refund policy

Porchroom Outdoor is not accepting orders yet. The terms below will apply when ordering opens.

Change of mind

We do not accept returns or exchanges solely because you changed your mind, ordered the wrong size or no longer want the item. Please check the product description, dimensions and your delivery access before ordering. This limit does not apply to damaged, defective, wrong, materially misdescribed or missing items, or to any return or other remedy required by law.

Problems with an item

Please inspect your item on arrival and tell us about a problem promptly, where possible within 30 days of delivery. Email hello@porchroomoutdoor.com with your order number, a description of the problem and photos of the item and packaging if available. Keep the packaging while we review the issue if you can. This reporting request does not shorten any rights or applicable warranty period required by law; contact us about later-discovered defects too.

Porchroom is your point of contact. We will review the issue and arrange an appropriate remedy, such as replacement parts, a replacement item or a refund, consistent with your applicable rights. You do not need to negotiate with our supplier yourself.

Return instructions and costs

Contact us before sending anything back. We will provide any required return instructions and the correct destination; do not use an address on the parcel as a return address unless we confirm it. We have no walk-in return location. For an approved return involving a damaged, defective, wrong or materially misdescribed item, we will provide a prepaid label or arrange collection at no cost to you. We may resolve a case without asking you to return the item.

Refunds

Approved refunds are issued to the original payment method within five business days of approval, or sooner if required. When a refund is the remedy for an affected item described above, it includes the item's price, applicable tax and any delivery charge paid for that item. We do not charge a restocking fee for these cases. Your payment provider may take additional time to display the credit. This policy does not exclude any rights required by law.